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I've tried taking the 130 away from 220 and dividing it by the 76...
But I still can't get the final percentage answer =S
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Ugh. I do responses like I do my actual math; fast, sloopy and usually error-filled because I don't read all the way. I didn't see this.
What you have described in the quote is a z-score. A z-score is:
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a quantity derived by subtracting the population mean from an individual raw score dividing the difference by the population standard deviation.
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In equation form:
In your example X is 130,

is 220, and

is

. Plugging them into the above formula (which you seem to have a grasp of, even if you didn't know what it refers to), yields a value of
Now, on it's own, this number is absolutely meaningless. We need some way of connection it to a Z-table (or as wikipedia calls it, a standardized score). The reason we convert these values into Z-score, or standardized scores, is so that we can have a means of comparing different data sets against OTHER data sets. For example, in the problem you have, suppose you want to compare TWO stores, and see whose monthly costs are the most stable. One store might have a monthly cost of 200, while another may have a cost of 100,000. However, by converting a particular number into a z-score, and using that as a comparison, we can compare the two data sets and we may well find out that the monthly cost of Store A (at lets say 500 dollars) is WAY off, while the cost of Store B (at maybe 110 000) is well within the mean.
This:
is a z-score graph and table. When I mentioned subtracting/adding, it was because of charts like this, that do not have a COMPLETE z-score table, which goes from -3.60 to 3.60 on the z-score scale. When you have a z-score, what you do is look at your chart. So our z-score was -1.18. If you look at the z-score table you have a vertical column and a horizontal column. The vertical column is the leading two digits of your z-score; the horizontal will be the hundredths place of your z-score.
So for our score, we need to first find -1.18, as it is our leading two digits. The problem with this chart, is that there are no negative numbers. Thats fine as a z-score graph is symmetric about the y-axis. Lets just take the positive of that number, which is 1.18. We then want to go over nine (0.00, 0.01, 0.02. . .0.08) to 0.02, which corresponds to 1.18 which is "close enough" to the z-score we want.
We see that the percentage that corresponds to a z-score of 1.18 is 0.3810 (or think of us going 0.318 to the left of 0 on our graph). However, we aren't done yet. This isn't a cummulative chart, and doesn't list ALL values from -3.60 to 3.60. We know that a percentage can go from 0 to 1. Our z-score says that our cummulative percentage at 1.18 is 0.3180. We have to add 0.5 to that numberto account for the 0.5 on the RIGHT side of the graph (we are on the left side of the graph, since the value you chose, 130 is to the LEFT of the population mean, 220). So what we need to do, is take

, which is
Therefore, there is a 0.119 chance, that a customer will have a bill LESS than $130.
Hopefully this helps. Perhaps you can make an attempt at the second question, and then we can do the 1st one as it involves a little bit of work. Here is another graph of a z-graph which will help you visualize what all this is better: